This Privacy Policy explains how your data is collected and processed by HOSPUP (see Legal Notice). We are committed to protecting your privacy and personal data.
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Hospup ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video creation platform ("Service").
This policy complies with:
GDPR
General Data Protection Regulation (EU)
CCPA/CPRA
California Consumer Privacy Act (USA)
French Data Protection Act
Loi Informatique et Libertés
International Laws
Other applicable data protection laws
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The data controller responsible for your personal data is HOSPUP. For complete company information, see our Legal Notice.
Data Protection Contact
contact@hospup.comSupervisory Authority (France)
CNIL — www.cnil.fr03
Account Information
Email address, password (encrypted), name
Accommodation Data
Property names, locations, cities, countries
User Content
Videos, images, and audio files you upload
Generated Content
Videos and text created using our Service
Payment Information
Processed securely by Stripe (we do not store card details)
Communications
Messages you send to our support team
Device Information
Device type, operating system, browser type
Log Data
IP address, access times, pages viewed, referring URL
Usage Data
Features used, actions taken, time spent
Location Data
Country and region based on IP address (not precise)
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We process your data based on:
Contract Performance
Processing necessary to provide the Service you requested
Consent
Marketing communications and optional data processing
Legitimate Interests
Security, fraud prevention, and service improvement
Legal Obligation
Compliance with applicable laws and regulations
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We do not sell your personal data.
We share data with trusted third-party providers:
Amazon Web Services (AWS)
Cloud hosting and file storage (EU region)
Stripe
Payment processing (PCI-DSS compliant)
hCaptcha
Bot protection and security
Anthropic
AI processing for content generation
All providers are bound by data processing agreements.
We may disclose information if required by:
In the event of a merger, acquisition, or sale, your data may be transferred. You will be notified of any such change.
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Your data may be transferred to countries outside your residence, including the United States. For transfers outside the EEA, we ensure protection through:
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We retain your data for the following periods:
| Account Data | While active + 30 days after deletion |
| User Content | While active, deleted within 30 days of closure |
| Payment Records | 7 years (legal requirement) |
| Log Data | 90 days |
| Marketing Data | Until consent withdrawn |
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We implement appropriate technical and organizational measures:
Encryption of data in transit (TLS/SSL) and at rest
Secure password hashing (bcrypt)
Regular security audits and updates
Access controls and authentication
Secure cloud infrastructure (AWS)
Regular backups and disaster recovery
While we strive to protect your data, no method of transmission is 100% secure.
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Essential
Required for authentication and security
Functional
Remember your preferences
Analytics
Help us understand usage
You can control cookies through your browser settings. Disabling certain cookies may affect functionality.
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Our Service uses AI for various features including caption generation, descriptions, and video generation from photos:
Your input text is sent to AI providers for processing
Photos you upload may be processed by AI to generate animated video clips
AI-generated content is not stored by providers beyond the request
We do not use your content to train AI models
You can choose not to use AI features
Photos processed for video generation are handled according to our data retention policy
Photo-to-Video Generation: When you use our photo-to-video feature, your photos are temporarily processed by third-party AI services to generate animated video content. These photos are processed in accordance with our service providers' data processing agreements and are not retained beyond the generation process.
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Our Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover such data, we will delete it promptly.
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Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.
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We may update this policy. Material changes will be notified by:
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For questions, concerns, or to exercise your rights
contact@hospup.comResponse time: Within 30 days
If unsatisfied with our response, you may lodge a complaint with CNIL (www.cnil.fr) or your local data protection authority.